• RDS


    Our Post Production Support services are tuned to assume responsibility after going live. We work on customer specific solution operations with full integration into SAP expert network in development, support and consulting. Our strengths in this endeavour are:

    • Dedicated and balanced resources – onsite and offsite (near shore / offshore)
    • Optimised SAP solutions through tools, training, and best practices
    • Scalable and optimised services to suit the customer requirements and business needs

    The three service models that we work on are based on the support framework and time frame and include:

    • Post Go-Live Operations Model for short term: Assignment of dedicated technical resources helps to bring risk mitigation for transition from implementation team to support team
    • Post Go-Live CoE Support Model – mid-term model: We manage end-to-end implementation of best practices (methods, tools, processes) for supporting SAP technology. This is typically offered as 9 to 12 month service, with SAP providing key team lead roles, leading to eventual migration to ticket based / shared pool of hour’s model
    • Ticket-Based or Shared Pool of Hour’s Model – Long Term: In this model, SAP provides support services based on number of tickets or pooled hours across multiple functional and technical areas with remote delivery and is based on CCoE models.s

 
  • Corporate Message:
  • Atum IT unlocks the value of SAP Software and Solutions with a flexible portfolio geared towards end-user adoption, innovation and ...read more